Theodore Roosevelt said, "The most important ingredient in the formula for success is knowing how to get along with people."
Business owners who possess great people skills or emotional intelligence have a huge advantage. It doesn't matter how big your company is. It doesn't matter whether you employ three people or four hundred. The customer's first impression of your company is formed based on how you present yourself. No one is born with great people skills. By being aware of your actions, your emotions and how you speak around others you're headed in the right direction.
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