Start this year off right – revisit your goals, set new targets, and create a plan to grow your business. Here's a reminder of the ways you can improve your existing services, grow your capabilities, and creating meaningful customer relationships in 2009.
Stay in touch with potential customers.
Follow-up is critical at all times, but especially during the sales process. Work hard to sell the quality of your work and service and communicate effectively and you'll win more jobs. Stay on top of every proposal and respond quickly to questions or request for samples.
Build and reinforce existing relationships.
No matter how long you've worked with a client, be sure to continually delight them so you can count on their business in the future. Make a consistent effort to push yourself outside your comfort zone. When you talk to an existing client, remind them of other services they could take advantage of. Offer suggestions to help improve their business. Their growth could help fuel your growth. Never be complacent – right now another provider is considering ways to win your customers' business.
Focus on excellence.
How can you provide better service? How can you communicate better with clients? What sets you apart from competitors? How do your customers see you? Take a minute and ask yourself the tough questions.
Posts
